Help Center

1. Send your company or location list and research question.
2. We check available coverage and propose deliverables, frequency and pricing.
3. Agree the scope and any paid pilot before work starts.
4. Receive your reports and data through the agreed delivery method.

Existing subscribers can continue using their account and agreed service. Sending an inquiry does not start a subscription.

After checkout or provisioning, check your email for a message from team@reviewsignal.ai with your login or password setup link. Then:

1. Go to reviewsignal.ai/login
2. Enter your work email and password, or finish the password setup flow from the email link
3. Open the dashboard workspace attached to your plan

If you didn't receive the email, check your spam folder or contact team@reviewsignal.ai.

Workspace preferences are handled inside the dashboard and during provisioning. The exact setup depends on the plan:

1. Early Access — Confirm the 5 monitored chains and use dashboard/dataset preview workflows
2. Signal and Starter — Configure monitored chains, signals, exports, and digest preferences
3. Separate API provisioning — Current Early Access, Monthly, and Weekly data-license tiers are delivered as files by default

No Early Access screen should ask you to manage an API key unless your account has been moved to an API-enabled tier.

Review-sentiment signals are generated by analyzing consumer sentiment trends across monitored chains. They are research inputs, not standalone investment recommendations. Each signal includes:

• Signal — Review movement or operational risk label
• Confidence — Runtime evidence strength when supported by live payloads
• Sentiment Delta — 7-day change in average sentiment using review event time when available
• Review Count — Number of reviews analyzed

Signals refresh on the monitored data pipeline and carry caveats when data is sparse or engine output is unavailable. Available from the Signal tier and above.

The interactive 3D globe displays live location sentiment points from the current monitored workspace with color-coded sentiment:

• Green — Positive sentiment (score > 0.2)
• Yellow — Neutral sentiment
• Red — Negative sentiment (score < -0.2)

Points are geo-clustered to 2 decimal places for performance. Hover over points to see location details. Data is cached for 1 hour in Redis.

Dashboard sections are gated by subscription tier. Locked sections show a blur overlay with the required tier and price. To open additional access:

1. Click the "Upgrade" button on any locked section
2. Or go to Billing & Subscription in the sidebar
3. Select your plan and complete checkout where Stripe is available, or contact the team for provisioned workspaces

New monitoring subscriptions are priced individually. Scope, reporting frequency, monthly fees and any setup cost are agreed in a proposal before work starts.

Your proposal defines the scope, deliverables and subscription terms.

The Track Record section is only shown as proof when the runtime has a validated stored set. Metrics can include:

• Pearson Correlation — Statistical correlation between weekly sentiment change and stock returns
• Directional Agreement — Share of comparable periods where sentiment and price direction aligned
• Sentiment Strategy Diagnostic — Risk-adjusted diagnostic when the stored evidence supports it

The Track Record section only acts as external proof when a validated stored set is present. It is not part of the current Early Access, Monthly, or Weekly data-license promise unless explicitly included in a delivered pack.

ReviewSignal supports two authentication modes:

• JWT for session-style routes like /api/dashboard/* and /api/billing/*: Authorization: Bearer YOUR_JWT_TOKEN
• API key for direct integration routes under /api/v1/*: X-API-Key: rs_your_live_api_key

Get your JWT via POST /api/auth/login and renew it with POST /api/auth/refresh. API keys are issued only when API access is separately provisioned in writing; standard Early Access, Monthly Data License, and Weekly Data License workspaces use data-room delivery by default. See the Developer Portal for the full route map.

• Early Access: No API access included
• Monthly Data License: Data-room file delivery by default
• Weekly Data License: Data-room file delivery by default
• Separate written provisioning: API limits are documented only if API access is explicitly added

If separately provisioned API access exceeds its written limit, the API returns 429 Too Many Requests. Use exponential backoff to retry and contact ReviewSignal billing for limit changes.

• Developer Portal — Quick start, code examples, tier access
• Swagger UI — Interactive API explorer (try requests live)
• ReDoc — Clean API reference documentation
• OpenAPI JSON — Machine-readable schema for code generation

1. Go to the Dashboard and find the Alerts section (or use the API)
2. Click "Create Alert Rule"
3. Choose trigger type: sentiment drop, anomaly detection, or volume spike
4. Set the threshold (e.g., sentiment drops below -0.3)
5. Choose notification method (email)

Dashboard alert tiers are not part of the current public data-license offer. Early Access, Monthly, and Weekly are delivered as data-room file packs.

Every email from ReviewSignal includes an unsubscribe link in the footer. You can also:

• Click the "Unsubscribe" link in any email
• Email team@reviewsignal.ai with "Unsubscribe" in the subject

Per GDPR, we process your opt-out immediately. You can re-subscribe by contacting us.

1. Go to Dashboard → Billing
2. Click "Upgrade" on the plan you want
3. Complete payment via Stripe Checkout
4. Your tier is upgraded immediately

You can also upgrade by clicking any "Upgrade" button on locked dashboard sections.

Stripe-managed subscriptions can be cancelled from the Billing page:

1. Go to Dashboard → Billing
2. Click "Manage in Stripe"
3. Select "Cancel subscription" in the Stripe portal

You keep full access until the end of your current billing period. After that, your account reverts to the free tier. Data is retained for 90 days. Provisioned workspaces and invoice-based arrangements should contact team@reviewsignal.ai for changes.

For Stripe-managed workspaces, click "Manage in Stripe" on the Billing page. The Stripe Customer Portal shows invoices, receipts, and payment history there. Provisioned workspaces should contact team@reviewsignal.ai.

• Check your email — Make sure you're using the email from your welcome message
• Check your password — Copy-paste from the welcome email to avoid typos
• Trial expired? — If your trial ended, you'll see a message prompting you to upgrade
• Too many attempts? — Wait 5 minutes if you see "Too many login attempts"
• Still stuck? — Use Forgot Password or email team@reviewsignal.ai

• 401 Unauthorized — Your token is missing or expired. Re-login via POST /api/auth/login
• 403 Forbidden — Your tier doesn't include this feature. Upgrade your plan
• 429 Rate Limited — You've exceeded your API call quota. Wait and retry with backoff
• 500 Server Error — Something went wrong on our side. Email team@reviewsignal.ai with the request details

• Click "Refresh" in the top-right header bar
• Check your tier — Some charts require Signal tier or higher
• Check filters — If you selected a specific chain/city, it may have limited data
• Wait for data — New trial accounts may need a few minutes for data to load

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